Woocommerce – variable product page – Zoom image overview

Observed bug: on product sheets with variations, when I select one of the variations, the overview image is not the right one, it is the default image “Featured” that appears.

Version of the used theme: Renew

Example : https://www.fourchetteetcouteau.fr/produit/assiette-bauscher-31cm/

Thanks

Hi there,

Thanks for posting in.

Unfortunately, I can’t check what’s happening there. Would you mind providing your login credentials in a secure note? I like to check the order of images first.

Thanks!

Thanks, i will send the secure note with the login info now.

Hey there,

I could not see if you have modifications but I tested variations setup in my test site and this does not happen so this isn’t a bug.

Please test for the following:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

If nothing helps, please give us FTP access in a Secure Note.

Thanks.

Hello,

I have the same problem on our test site.

I cleared the cache, deactivated all extensions
Updated the theme and Woocommerce
I added the same product with 3 different pictures.

The main picture (featured) is pink
The picture of 31 cm variation is green
The picture of 26 cm variation is blue

When i overflow the variations 31 cm and 26 cm the pink picture feature appears instead of the picture of the variation

Link to my test page = http://testwp.declic-communication.com/produit/assiettes-bauscher/

Next to this message i send you an administor acces

Hi there,

I’m locked out by your SecurePress, it says to wait 15mins but it’s been 15minutes and still the same. Could you disable that first then I’ll continue checking? I’ll check that one at a time.

Thanks!

Thanks, i will send the secure note with the login info now.

Hi there,

I checked and it’s the zoom functionality limitation, the zoom only works on featured image. And what you need to configure is the zoom functionality, like from here https://wordpress.org/support/topic/wrong-variation-image-on-zoom/

I recommend contacting a Woocommerce developer to do this.

Thanks!

Thank you!

Benoit

You’re welcome.

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