WooCommerce Shop page isn't showing categories - iPhone

Hi,

I have my shop page setup to show both woococommerce categories and grid layout of images.

[product_categories]

[the_grid name=“Shop”]

Works on Androids but not on iPhone?

Hi,

Can you try creating a new page and add only [product_categories] as content.

Do the same for the grid [the_grid name="Shop"]

Please don’t add the revslider on top on these pages.

This is so we can narrow down what is causing the issue.

Thanks

Hi

https://dirtyfrenchgirl.com/test-shop/

https://dirtyfrenchgirl.com/the-grid-shop/

Hi there,

There seems to be something that is stopping the products from displaying.

  • We’d recommend that you increase your memory allocated to PHP if you haven’t done so already. To increase it, please edit your wp-config.php file and insert these lines:
    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );
  • If the issue is still there, please make sure that you have everything updated to the latest version especially for X and Cornerstone. You can find more info about the support versions of X and its bundled plugins here.

  • If you are still seeing an issue, please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you are still getting an issue, please provide us with your admin details in Secure Note so that we can check it.

Have tried all above. Still not working on iPhone. Works fine on iPad, Android.

Hi Chloe,

Actually, even on a desktop, your site is having trouble loading the grid.

Would you mind optimizing this images

9mb
7mb
1.3mb
1.2mb
1.1mb
1mb

If you could make that images less than 1mb that would help the performance of your site. Especially that 9mb and 7mb that is too heavy for web image.

Optimizing Images for Web: A Practical Guide

Clear your iPhone’s browser’s cache after.

Hope it helps,
Cheers!

Hi,

The grid shop works fine on all platforms.

The current issue is that the woocommerce product categories isn’t showing up on iPhone. Works fine on iPad/Android.

https://dirtyfrenchgirl.com/test-shop/

Thanks,

Hi There,

I’ve just tested on my iPhone 7(iOS 11.x) and the products are loading fine:

Could you please double check again?

Thank you.

Testing on iPhone 6 iOS 11.x also - not loading clear, tried clearing cache etc but still not showing up.

Hello There,

I have checked your site and I took a while to load the page. Upon a closer look, I found out that your images were too big. You have an image dimensions of 5184x3456 which is a very huge file size to load. This could also be a reason why it is not loading in smaller devices. I would recommend that you resize the image to at least 2000x2000 and re uploaded the images in your site.

Hope this helps. Please let us know how it goes.

Tried resizing the dimensions and clearing caches - nothing is showing up for both ipad and iphone now. https://dirtyfrenchgirl.com/test-shop/

Hi @dirtyfrenchgirl,

Could yuo try disabling your optimization first like cache plugin and others? I see 404 errors on IOS device when visiting your site. There are URLs that are still pulled from staging URL too. Please check it without optimization.

Thanks!

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