Woocommerce Checkout Editor Field Order Not Applying To /Checkout

[justinmking]

Hi there,

As per the title, in the latest updates (Pro 2.3.8, Woo 3.5.1 and checkout editor 2.2.0) my checkout field order is no longer being applied to /checkout. Impacts both shipping & billing fields.

[friech]

Hi Justin,

Thank you for writing in, please do the following

• Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.

• Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

• Remove custom Javascript and custom templates (if any).

• Reset your .htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

• Contact your hosting provider to increase your allocated memory limit or do it yourself by adding this code in your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line:

/* That’s all, stop editing! Happy blogging. */

Increasing PHP Memory Limit

If the issue persists, please provide us the site URL and credentials in a Secure Note so we can take a closer look.

Let us know how it goes,
Cheers!

[justinmking]

The plugin is responding to changes in order, however it is outputting incorrectly. Probably best to take a look for yourself -

Edit: continuing to look into this, I see that the class woocommerce-billing-fields__field-wrapper does not contain all billing fields, and seems to be where the point of issue is.

[ruenel]

Hello @justinmking,

Please change the classes into form-row-wide and then re arrange the field.
You should see the change in the order of the fields.

Please let us know how it goes.

[justinmking]

@RueNel, It’s still not sorting properly.

[ruenel]

Hello @justinmking,

I have tested the plugin in our local testing servers and we cannot replicate this issue. The fields were ordered properly according the to order you will set in the Checkout Manager panel. It seems that this issue only occurs in your WP installation. This could be caused by a 3rd party plugin. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue still exist, please re install Pro theme. There might be some files that were corrupted. You can review our update guide and see the Manual Update section to re install theme. (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62)