Woocomerce EU VAT is not working properly with X theme

Hi guys our site is running using your theme and we used Woocommerce EU VAT for customers with valid VAT number to deduct VAT on their checkout.

The problem is, sometimes even if the VAT is valid it doesn’t deduct the VAT. We tried a lot of troubleshooting and found out that the theme is causing the conflict. We tried the EU VAT using the twenty seventeen theme and it works well see it here: http://kiscience2.internet-systems.co.uk while on the other hand when your theme is activated EU VAT doesn’t works sometimes see sample here: http://kisicience.internet-systems.co.uk/

Is there anyone who also experience this? Thank you!

Hi cherrypitsol,
I’m trying to reproduce this issue on your website using X theme, that’s what I’ve done so far but I couldn’t see the problem:

  • I added one of the product to the cart.
  • On the checkout page, I selected different shipping methods and I can see different VAT values are being calculated as you can see in this screenshot:

Please let me know if I’m missing something.

Thanks.

Hi @Alaa sorry for the late reply and thank you for checking this, really appreciated.

The problem we’re talking can be showed on this screencast: http://kisicience.internet-systems.co.uk/wp-content/uploads/2018/03/euvat-not-working-again.mp4 on this video the first attempt does not remove the VAT then once I reload it the VAT has been removed.

Using the default theme like twenty seventeen, the EU VAT field is working properly without even reloading the page. But on using the X theme, the VAT field is not functioning well.

Hey @cherrypitsol,

You’re using X 5.2.5. Please update to the latest version. This issue might be version incompatibility with WooCommerce. Please see the latest supported versions at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195

Thanks.

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