Where has my skin gone?

[coast37]

Hey.

I had a GRID skin for my portfolio on my site for quite some time. It seems to have disappeared and defaulted to a standard one. Where has this gone and how do I get it back?

[basanta]

Hi @coast37,

Thanks for writing in!

Can you please confirm if this happened up to update? The skin shouldn’t delete automatically.
If you are using older version of the theme or plugin please Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

If that doesn’t help please send us your login details in a secure note so that we can have a look.

Thanks

[coast37]

Hi Basanta

Thks for the reply. I have updated plugins and Wordpress but no skin.
Does Cornerstone need updating?

I can send you a login but where is the secure note option?

[Prasant]

Hello @coast37,

Thanks for updating the thread.

I checked the website and can see that you are using fairly old version of X Theme 4.6.2 and Cornerstone 2.1.7. I suggest you to update X Theme and Cornerstone to the latest version which as of today is 6.3.8 and 3.3.8 to avoid any compatibility issues.

To update Cornerstone and X Theme please take a look at following resources:

2. Theme Update guide: Please take a look at following article to update Cornerstone.
   https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62
3. Please take a look at following doc about changelog:

https://theme.co/changelog/

Thanks.