When changing from plain Permalinks we are getting 404 Error in Cornerstone

Support
#1

Hi There,
Just installed our 3rd licence and when changing the Permalinks to Custom Structure Cornerstone shows 404 - it only works as plain Permalinks … Why?
Thanks
Sharon

#2

Hello Sharon,

Thanks for asking. :slight_smile:

To narrow down please try changing the permalinks after deactivating Cornerstone while a different theme is active. I think it might be a issue with URL rewrite. Please take a look at following article to resolve the issue:

https://www.ostraining.com/blog/wordpress/changing-permalinks/

Thanks.

#3

Hi Prasant,
No Luck - we are still getting the 404 (the site is Nginx based so I don’t see where to edit the .htaccess file… )
Please how can we fix this?
Thanks
Sharon

#4

Hi Sharon,

This does not happen in my test site so there’s probably some custom rules in your htaccess file that is causing this. Would you mind giving us FTP access in a Secure Note so we could check your htaccess setup. For now, please try reseting your htaccess by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

Thanks.

#5

Thanks my host just fixed the issue
BTW is this something new? this is our 3rd X install and we didn’t have this issue b4…

#6

Hi There,

It could be rewrite related which is responsible for permalinks. If it’s not configured or supported by your hosting, then you’ll get 404 on most of the pages.

Regards!

#7

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