Wheel of death "customize in X" not loading

[teddyjames23]

Hey everyone,

This hasn’t happened yet but I’ve went through and tried disabling plug-ins and clearing cache.
In wordpress If I go to “X>cornerstone” I’m able to load
When I go through “apperances>customize” then “customize X in theme options” it won’t load.

Also, when I create a post it’s not showing up at all.

Any assistance would be greatly appreciated!

Thank you!

[thai]

Hello There,

Please follow up the steps below:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Remove custom CSS and Javascript from the options or Child Theme and test the case.
3. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

[teddyjames23]

I checked and still can’t figure it out…I’m thinking I messed something up.

I’m having problems now…
If I open a new tab and try logging into wordpress it doesn’t work. It won’t even recognize my email address if I want to reset it. However, I received an email confirming I reset my password (in dashboard) but they don’t register. I can only access it with this link…idk what’s going on!!

[ruenel]

Hello There,

A loading screen would probably because you have exhausted your PHP memory limit. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup.

​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

And if this does not work, please provide us access to your WP dashboard and your ftp credentials so that we can investigate and resolve this issue.

Thank you.