Website Scrolling Issues

Support
#1

Hi there - since the most recent update with Pro we have been experiencing problems with the scrolling on our pages. It tends to stick at the top and bottom, almost making it impossible to scroll.

We are running the latest version of WordPress, and all our plugins have been updated, including PHP 7.2.

Please help.

#2

Hello Rayne,

Thanks for writing in!

Please try out the solution shared in following thread and let us know how it goes:

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Hi there, thanks for your response. I am really struggling with this as it seems to be worse on certain pages, not necessarily a global issue.

I will create a secure note with the required details.

Thanks

#4

Hello Rayne,

I was able to logged in and resolved the issue. The last bar in your footer, the height were only set to 6em and the actual height of the contents were more than what is being set. I have edited it and changed it to auto.

Please check your page now.

#5

Hey @RueNel - thanks so much. A noticeable difference, however it seems to stick at the top of, and half way down each page? I have gone through to try identify if its the same thing causing it, but cannot find anything.

#6

Hi Rayne,

The scrolling seems normal to me. See this: https://screencast-o-matic.com/watch/cq6bIKuzTI
Did I missed something there? Can you give more description please.

#7

Hey @Lely, thanks so much. All seems to be working fine now!

#8

Glad we could help.

Cheers!

#9

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