We couldn't check if this license was valid

I can’t activate my license. When I put that and hit enter, appear that error : Uh oh, we couldn’t check if this license was valid. Details.

Please help me!

Hi @bluntwun,

Thanks for writing in.

Check the link below on how to fix this issue.

Let us know how it goes.

Thanks.

Dear Sir or Madam,

the hosting provider has adjusted the settings, which would be still interesting, would be the port.

All other items in the list are processed and it does not work yet.

Sincerely

Andreas Reiter

Hi There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • Purchase code (license key)

Thanks!

Wie lege ich einen sicheren Hinweis fest?

Vielen Dank

Hi There,

Simply click on the Secure Note link below your post (https://snag.gy/tfM1Sx.jpg) and submit your information.

Thanks!

Hi There,

Thank you for the information provided. I have resolved your issues and validated your site. Now you should be able to move forward.

Thanks!

1 Like

Hello, I am having the same issue. Can you fix it or show Rad how to fix this? Thanks!

@Dela_Cruz

I have replied to your original thread.

Thank you! You are awesome. Can I reply directly to you for any other help? For example, I would like to use the template Ethos 3 but I am not seeing the movie on the top of the slider. Would you be able to help me with this? I would like to use the same video that it is currently showing on the template here: http://demo.theme.co/ethos-3/

Hey Jenny,

Regretfully, both contacting a support member directly and using resources of a standard demo which Ethos 3 is a part of is not allowed.

For more details regarding how support works, please see https://theme.co/apex/forum/t/how-to-get-support/288

Regarding the standard demo, please see https://theme.co/apex/forum/t/setup-demo-content/56

Thanks.