After updating, my website does not appear to recognize Visual Composer anymore. I tried to reinstall it, but I’m getting the message that “Destination folder already exists.”. However, I cannot find any such existing folder. Please help!
Hi @jackschneider,
Thanks for writing in.
Using FTP, locate the folder of your visual composer then remove it. After removing, try to reinstall it again.
I believe that you have installed the plugin which is not compatible with X theme that is why it is happening.
Version guide: https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195
Let us know how it goes.
Thanks.
As I wrote before, I cannot find any such existing folder. I have searched all directories and I cannot find any folders for Visual Composer, WPBakery nor Page Builder. I also have not installed any plugins since this was working fine.
Hi There @jackschneider
I’m sorry for the confusion here. The correct folder would be js_composer which you should be located in the following path.
/wp-content/plugins/js_composer
Let us know if that helps.
Thanks!
Thanks, it worked!
We are delighted to assist you with this.
Cheers!
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