Visual composer 'hangs' with older version 2.5.2 - after upgrading to latest version WPB page builder 5.4.5 and 5.0.1 does not function at all

Support
#1

Hi,

At some moment - using an older VC 2.5.2 - the page builder started to hang, “Loading, please wait” when trying to edit the content of a page". It was not a stand alone case as i have 3 websites running X-theme and and they all showed this error. WP version 4.9.1.

I decided to upgrade to WPB page builder 5.4.5, but after this the front end of the site displayed this :
“Fatal error: Call to undefined function x_visual_composer_templates_id_increment() in /home/raylabs8/public_html/newyear.jaspers-eyers.eu/wp-content/themes/x/vc_templates/vc_row.php on line 81”

By now I have read that X-theme is not yet compatible with 5.4.5 so i have switched back to version 5.0.1, however it does not seem to solve anyhing… The same error still appears on the front-end
I have been in contact with Wp-bakery support and they tell me the problem is X-theme related, and told me I should contact Themeco support instead.
Any help please ? As this is not the only website of mine having this problem it is becoming a bit of a nightmare…
Thanks !

#2

Hi there,

Please remove the plugin folder using your FTP and reinstall it from X > Overview (plugin section)

Hope that’ll work.

Best regards.

#3

It has taken me all the way back to the beginning, VC saying ‘loading, please wait’…
If you would like to take a look for yourself I would be more than pleased to send you the log-in credentials

#4

Sure, please add the login information on a secure note.

Thanks.

#5

Hi There,

You need to use Visual Composer plugin that ships with X. You can install it through X -> Overview section.

For more information, please check the following knowledge base article (https://theme.co/apex/forum/t/extension-visual-composer/76).

Hope that helps.

#6

Hi,
I did install the visual composer that ships with X again, and it just hangs again like I explained in my previous message. Were you able to try it ? It’s not possible to edit anything.

#7

Hi There,

Please try adding the code below in your wp-config.php file located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You may add it before this line of code.

/* That's all, stop editing! Happy blogging. */

Also try disabling your 3rd party plugins to see if there’s any plugin conflict.

Thanks!

#8

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