Hi there, I have been having some issues with Visual Composer;
No matter how many times I try I cannot see any of the content that I add to site pages. If I add a text box the text will not show up, if I add an image, the image will not show up. The only thing that does show is the sliders from a slider plugin and icons and buttons from a template. If I make any changes to the template, what I leave unchanged will remain visible, but everything that I add and want will not appear. Also, when this happens the layout gets a bit skewed as well. Please can I have this resolved ASAP as it is incredibly frustrating.
The response from their support team was the following (after I granted them access to my site):
The issue is because the older visual composer was modified by the theme author by customizing the existing elements and adding the new one’s. Now when you updated it, the customization made by the theme author was lost which causes the issue. You can check it with the theme author if there is any way to preserve the customization done by him with the latest version, so that such an issue can be avoided at your end.
Please help