Hello! I have a website running visual composer 4.7.4 on my client’s website. The backend builder isn’t working because of its extended version date that is no longer supported. And when I try to update the VC builder to the latest, the shortcodes do not work and the website breaks. Could I get some help here?
Hi @nmoy93,
Thank you for reaching out to us. It seems like a compatibility issue please ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
I would recommend that you create a staging site. This is very useful because you can test drive any X or Pro updates in the staging area, do the customization and troubleshooting without disrupting your live site. Once everything is perfect, you can easily and flawlessly proceed the update in the live site. To know how to create a staging area, please check out these articles:
http://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/, https://maintainn.com/2015/02/how-to-create-a-staging-site-for-wordpress/
Taking a complete backup before any update is a best practice too so make sure to take a backup of your site first and then make sure to update both X and Cornerstone to avoid potential errors and conflicts, you can review our update guide.
After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
Hope this helps.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.