Vimeo videos not working after Pro Update, flushing caches and updating all plugins

Support
#1

I have updated the Xpro and cleared cache (including disabling W3 Total Cache) but all vimeo videos are still not playing. When you inspect the page you’ll see two errors:
Failed to load resource: the server responded with a status of 400 (Bad Request). And the resource it’s trying to load is (http://fonts.googleapis.com/css?family=+'Lato'%2C+sans-serif%3A400%2C600%2C700&ver=4.9.4).

the site url: http://blackmusicresearchunit.co.uk

Is there a resolution for this issue, many thanks.

#2

Hey @hgmarlow1,

We would need the URL of a page with a Vimeo video and also access to your WordPress admin in a Secure Note. Also, have you tried testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks.

#3

Hi, Sorry to be a pain but would you be able to respond to my private message as I really need to get this issue resolved.

Many thanks,
Harry

#4

Hey @hgmarlow1,

I deleted your private message. We do not respond to private messages. Please add private details in a Secure Note next time. See https://theme.co/apex/forum/t/how-to-get-support/288

The issue was due to incorrect setup. You inserted a Vimeo link in a Video Player element. Though it worked before, that is incorrect setup and not supported

Please use the Embedded Video element or the Video element Embed option and use the video’s iframe embed code.

I was unable to try that in your site because W3 Total Cache is enabled and I get aggressive caching message. I could not clear the cache also because I’m logged out of your site.

Thanks.

#5

I’m getting the same issue here.
http://autonomousfusion.com/test/

My settings

J

#6

Hi J,

It seems you’re using a wrong video URL? And please follow Christian’s advice above use the Video Embedded Element instead (classic or V2). Then get your video’s iframe code.

Hope it helps,
Cheers!

#7

Problems resolved - Many thanks for the support.
Best
Harry

#8

You are most welcome. :slight_smile:

#9

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