Video on homepage won't play anymore

Support
#1

I made this page a long time ago, definitely before v2 elements. At one point the video would load in an i frame and play, it no longer loads and I’m not sure why. Here’s what I’m using in the classic raw content element:

<h1><a class="vid-home vid-resp" href="http://player.vimeo.com/video/90933603" data-options="width: 1920, height: 1080">PLAY VIDEO[icon type="play-circle" style="font-size:2em;"]</a></h1>[lightbox selector=".vid-home"]
#2

Hi There @threeoten

Thanks for writing in! I have tried to login to your site, but it seems that your login credentials are invalid.

In the meantime, could you please try following this solution here (https://theme.co/apex/forum/t/video-issues/42206/2?u=mldarshana).

Thanks!

#3

Login works just fine. Solution in above thread did not work.

#4

Hi There,

I can still see you are using a older version of theme and plugin. In latest version we have addressed a lots of know bug.
Please update your theme and plugins to latest version for a possible fix.
Please check release note.

Update guide.

If that doesn’t help please let us know we will have look.

Thanks

#5

Updated and video still does not load. It’s down in section 5.

#6

Hi There,

Can you please confirm if the login details has been changed.
I am unable to login to your website.
Please confirm the details so that we can have a look.

Thanks

#7

It has not changed. That login works. I just tested it again.

#8

Hi @threeoten

I’m sorry, but the error we’re getting is the following.
ERROR: Invalid username.

Without updating the secure note in the first post, you may try adding a new secure note for one of your posts below.

Thanks!

#9

Here is proof that those credentials work:

#10

Howdy, @threeoten!

Thanks for writing in and sorry to hear that you’ve been running into this issue. I was able to login successfully with the credentials you’ve provided and after taking a look at your page, it seems as though the video was not being served due to the fact that your site is running on https:// and the video’s protocol was http://. I went to your page in the Pro Content Editor and found the video embed within your Raw Content element and updated the protocol from http:// to https:// and is is now being loaded properly.

If you recently updated your site to https://, please ensure that you’re avoiding any “mixed content” on your pages (i.e. serving resources from http:// when your site is in https://) by going through and adjusting any incorrect protocols you see. Additionally, you can often simply use a relative protocol before resources with just //, which should automatically switch to the proper protocol.

This should address the problem at hand and help to point you in the right direction if you happen to come across any similar issues down the road.

Cheers!

1 Like
#11

Thanks, that worked.

Would it be a good idea to use a search & replace tool to find all “http://www.quailsprings.org” and replace them with “https://www.quailsprings.org” in all data bases? In a dry run search I have over 3900 cells when searching all tables.

#12

Hi,

Yes that’s a good idea, you can try this plugin.

Thanks

#13

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