Video Lock Exit Button and CTA Button Does Not Appear

Support
#1

Hello,

I enabled video lock

on the settings i enabled “Close Button” and the “Button Text/Call To Action” however when i update it and check, i dont see them appear no matter how long I wait.

Can someone please help check how to fix this? Thanks

#2

Hi there,

Would you please kindly get back to us with the URL of your website and screenshot of the place to check and the screenshot of the settings you have done to be able to see what you have done and exact problem?

Thank you.

#3

Sure my URL is: http://deafboss.com/
The URL for the page I have the video on is: http://deafboss.com/opportunity-video-exclusive-access/

Thanks for checking for me :slight_smile:

#4

The close button is located in the upper left hand corner.

I see the button does not show up and the close button does not close the popup. Please check for the following:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

Thanks.