Video drops full screen state after few seconds

[mtwice2]

hi there, kindly let me know why the video element drops the full screen state after few seconds and how to fix it in PRO.
it occurs somehow also only after first click after page load. video type i used player with a youtube video source link.

Summary

the website … please check: https://vxdinternational.com

thanks a lot for your support

[paul.r]

Hi @mtwice2,

I am sorry but I am not exactly sure what you are referring to.
When I visit your homepage, all I can see is your revslider in fullscreen.
Can you provide us a screenshot or a video of the issue.

Thanks

[mtwice2]

hi, thanks for your reply.
its not about the revslider. problem occurs when you click on the fullscreen icon of the 2 youtube videos on the homepage. then it drops the fullscreen after few seconds back to the homepage view.
for better understanding please see video link with the issue …

Summary

http://perfekd.de/vxd/vxdinternational-video-fullscreen-problem-vid.mov

thank you

[thai]

Hi @mtwice2,

I can replicate this issue on my Chrome browser and MacOS Mojave.

Can you please follow with the troubleshooting steps below?

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
3. Switch to the parent theme to check if the issue persists.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.