Video Background Not Playing - Still

Support
#1

This is a continuation of the previous thread…

I changed video export to following settings…

Codec: H264 (High profile)
Frame Rate: 24, 25 or 30 (Constant)
Frame Size / Resolution: 1280 x 720 (720p)
Fields: Progressive
Bitrate: 5000 – 10000 kbps

The video background is still not playing here…

http://rocketmediasolutions.com/

#2

Here is another example also not working…

http://vm3001.mojohost.com/dev.verolamedia.com/public_html/

#3

Hi @verobeachmarketing,

Thanks for posting in.

The video is playing on my end, on both sites that you provided. What browser you’re testing these with?

I see two different videos per header bar, one big and one small.

Thanks!

#4

Well that is good to know. I am using Chrome. I will test some other browsers. Thank you for looking.

#5

It only works in IE, not Chrome or Fire Fox. I fixed the header background video so now there is only one.

#6

I even download HandBrake (https://handbrake.fr/) and tried this. Does anyone know the proper settings using this app to make it work in Chrome / Firefox?

#7

This video link from Vimeo works in chrome…

http://www.verolamedia.com/ * uses I frame i guess

Using the same URL does not work here…

http://vm3001.mojohost.com/dev.verolamedia.com/public_html/

http://vm3001.mojohost.com/dev.verolamedia.com/public_html/verola-media.mp4|https://player.vimeo.com/video/241078216?&background=1&autoplay=1&loop=1

#8

I also tried webm etc. with it on both sides of the |

http://vm3001.mojohost.com/dev.verolamedia.com/public_html/wp-content/uploads/2018/07/VM-Sizzle-Reel_1.webm|http://vm3001.mojohost.com/dev.verolamedia.com/public_html/verola-media.mp4

#9

There are no plugins installed at all, not a single one.

#10

Hello There,

Could you please update to the latest versions?
Our latest versions is:
- Pro theme 2.2.0

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

_After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.-

Please let us know how it goes.

#11

It doesn’t let me me update…

Installed Version
2.1.6 CHANGELOG
Latest Version Available
2.1.6 CHANGELOG
Checked Every 12 Hours
Nothing to report.

#12

Revoking and revalidating did not work…

Does this hav to do with being and X to Pro upgrade?

#13

I changed license to original Pro and that did not work.

#14

Hi @verobeachmarketing,

The latest update is only available for manual update, please go to your Apex dashboard and download the latest Pro and install it manually in your site.

Please check this https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 ( Manual Updates ).

Thanks!

#15

I manually updated and the video does not play still.

#16

I tried both mp4 and webm individually and also pipped |

There is no caching plugin installed.

#17

Hey @verobeachmarketing,

Another support staff here and your videos also play on my end using Chrome (see secure note). This looks like it’s happening only on your end. You might be missing some codecs in your computer. I’m not sure how we could continue to investigate here because it works on our end. And, this is clearly not an issue with the theme.

Please try consulting with a video expert to help you with the video settings so it will work in your browser. I say your browser because though we use Chrome, we might differ in settings.

Thanks.

#18

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