Video Background Issue

We are still using X Theme v4 for a site (https://kathystable.com). The old X theme is perfectly stable and therefore we’ve never had cause to update to either X or Pro.

However, the Wordpress update to 4.9 created a bug in our video backgrounds (noted in this fix to X and Pro: https://theme.co/apex/forum/t/wordpress-4-9-fix/15130). Rather than either updating to a newer version of X or restoring an older version of the site, we’d like to just go ahead and try to find a fix for this display bug, if possible.

This site gets far too much traffic to attempt an unknown theme update, and we’re reluctant to even take it offline long enough to perform a site restore. Please let me know if you are aware of an edit to the site as it stands so that we might fix this without performing a more critical update.

Thanks so much!

Hi there,

Thanks for writing around! As you know this has been addressed in the latest version of the theme, I’d recommend you to create a copy of your site in a staging environment first and update everything to the latest versions in your staging site. If all goes well you can update your live site as well. Please see http://theme.co/changelog/ and https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62

Always keep your site updated to avoid such errors and potential conflicts. Since you’re using quite an old version of X and Cornerstone, if you don’t update you may face various issues in future, so it’s best to update now.

Recommended way is to create a staging site and perform all updates in the staging environment.

Hope this helps!

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