Video Background for sections

Support
#1

Hi, Iv uploaded an mp4 video in our website for video background, and Ive placed it in both upper and lower background as link to the uploaded video in our website. It doesnt seem to work. Can you please check our website? Thank you. If you need to access inside please let us know,

#2

Hello @Tore_Lande_67,

Thanks for writing in! :slight_smile:

Please check and enable Java in your browser.

If it’s still not working, can we ask for the following details and set it as Secure Note.

  • Link to your site
  • WordPress Admin username / password

Thank you.

1 Like
#3

Hi Jumar,

Thank you for your reply, Ive tried googling re java for chrome:

“While some web browsers like Google Chrome, Mozilla Firefox and Opera stopped supporting Java applets, others never supported them, like Microsoft Edge. Only older browsers like Internet Explorer or the long term release of Firefox still support Java applets today.Apr 5, 2017”

Will try see if we can send the passes. Plus, we dont seem to be getting notification of replies in forum via email, would like to ask how we can turn on notifications? Thank you

#4

Hello there,

Sorry, I got the wrong information. Before we proceed with further investigation on this issue, kindly follow the troubleshooting steps below. Let us know how it goes.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

Sure thing, we will just be waiting for your login details.

The email notifications are disabled by default. If you want to receive updates via your email, you need to enable the setting. Please go to your profile and change it: https://theme.co/apex/forum/u/Tore_Lande_67/preferences/emails

Please make sure that your account is using the correct email where you want to receive the updates.

Thank you.

#5

Hi Jumar,

Thanks so much for your reply. Have been trying to see if youtube links can be used as background in Cornerstone, so far no success. But Ive read in 2015 forums that its possible? Is it really? Thanks

#6

Hello There,

Youtube video links are not allowed as video background. Only a direct video file of an *.mp4 as a source is accepted to display as a background video. Would you mind providing us access to your site so that we can investigate this issue further?

Thank you in advance.

#7

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