Validation undone, now impossible

Support
#1

Hi,
On https://www.thesurgeonscollective.com.au we had our theme license installed and up and running.
For no obvious reason the license is now deactivated.
Under APEX licenses all is entered correctly.
When I re-enter the validation/purchase code, this URL delivers a blank screen:
https://www.thesurgeonscollective.com.au/wp-admin/admin.php?

Would appreciate if anyone could assist us with this.
Thank you
Kris

#2

Hi Kris,

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

set_time_limit(300);
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If none of these help, please provide us your wordpress admin login and purchased code in Secure Note

Thanks.

#3

Hi Paul,

Thank you. Did all 5 steps without any result. Have sent you access details in secure note.

Cheers,
Kris

#4

Hi Kris,

Upon checking, I can see you have incompatible versions of xtheme and cornerstone.

Please update your theme to latest version and try to validate again.

Thanks

#5

Thank you very much! All solved!

#6

Glad to hear it’s sorted.

Cheers!

#7

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