Validation Problems

Support
#1

I revoked my license on my site so I could revalidate it and go through the set up process again but now it won’t take my code what should I do?

#2

Hi,

Thanks for writing in!

Please provide us your Purchase code and site url in Secure Note(key icon) so we can check

Thanks

#3

Is this a private thread now? I don’t want to have this information out there freely

#4

Hi,

You can add it to your previous reply in Secure Note

Secure Notes are visible to the original poster, so do not post a secure note unless you have started the thread.

Thanks

#5

got ya thanks i added it

#6

Hi There,

I can see your site doesn’t have a www. in url but in your license page you have.

Please remove the www. from the url in license page and re-validate it.
If that doesn’t help please send us your website login in a secure note to help on this.

Thanks

#7

didnt work so i sent you login in details

#8

Hi There,

I saw you haven’t activated X theme,
I have activated and validated your site and its working just fine without any issue.

Thanks

#9

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