Validate live site

Hi there, I’m trying to validate a website using the code that I used for the dev site.
For some reason it’s not working out. Any ideas?
Cheers,
Marleen

Hi Marleen,

Thanks for writing in! That is because you haven’t locked the license in your Themeco account.

Click on the key icon to complete the license transfer to your account and then you should be able to validate your site.

Let us know how it goes.
Thanks!

Hi Mldarshana,

Thanks for your quick response. I made the lock change, but still the same result: a white block after adding the code and nothing happens.

Cheers,
Marleen

Hi Marleen,

It seems to be because the version of X that is active on the site is an older version which does not support the current validation process.

You will have to manually update X for now and then validate the site after.

Please check this link for steps on how to manually update:

Hope this helps.

Ok that should help! Thanks :slight_smile:

Hi Marleen,

I see you’re getting 504 Gateway Time-out error on your site now. You may need to disable some of your 3rd party plugins and re-test your issue further and then you should be able to validate your site.

Thanks!

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