Use of Rich text mode instead of </> mode in content editor

Support
#1

I can’t have access to the Rich Text mode on the content area (content)

I tried deactivating all the plug in, no luck.

Any idea how to fix this?

Thank you

#2

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.

  2. Go to X > Settings and click on the Clear Style Cache button.

  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode:
    https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1

  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Hi

I’m running the Pro version 2.1.6

I cleared the cache and remove the CSS in the theme option area with no luck.

I have a accordion object where I have access to Rich Text but the Content Area I just have the HTML editor.

Thank you

#4

Hey @samueltheriault,

Sorry for the confusion. The Content Area element does not have a Rich Text option. Please use the Text element instead.

Thanks.

#5

He boy!

That explain everything.

All fix then. :wink:

#6

You’re most welcome!

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.