Updates not working

xsugaree · August 26, 2019, 3:12am

I just purchased a license and am trying to get it on my theme. I needed a license to do updates.

When I go to the WordPress updates, you can see that the only things that didn’t update are the X Theme components.

NOTE: Please remove the QUOTES around the images and links to view

Your forum would not let me post this unless I coded the link out.

You can see that here.
“https://take.ms/O5fKI”

The same thing happens when I try to update the theme.
“Update package not available.”

I have tried to enter the license into the X > validation. This page looks like it’s not rendering properly.
“https://take.ms/wxn6H”

Once I enter that code, it goes to a blank white page. Nothing happens.
Here’s that video.
“https://take.ms/O30nm”

You can see that I have added the license to the site in your APEX control panel and that also has had zero effect on my ability to update the software.

You can see that here. I have blurred most of the info for security since the support forum is public.
“https://take.ms/yyASy”

I have attempted to add the license everywhere possible. The site will not take it, it’s in your control panel and nothing is working.

What am I supposed to do from here?

Thanks!
CS

ruenel · August 26, 2019, 3:43am

Hello Jim,

Thanks for writing in!

Please go to the plugins section and delete Cornerstone plugin. This is what is causing why the X > Validation page looses it styling. After removing the Cornerstone plugin, please go back to X > Validation page and wait for a couple of seconds so that the bundled Cornerstone plugin will be re installed. You can then validate the theme so that you can update to the latest available version of the theme and Cornerstone.

If nothing is helping, please provide us your WP access so that we can fix it for you. You can insert your WP credentials in a secure note when you reply. To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Cheers.

xsugaree · August 27, 2019, 4:14am

Well, this is why I am not a huge fan of X Theme any longer. A simple update required me to uninstall part of your software and then have it update and reinstall parts of it.

The end result is a site that no longer functions properly.

I can’t even attach files to this support thread.

There is no way for me to give you access to the site. If something like this happened on the live site there would be issues for sure. We would also need to do a backup before you worked on the site as new content is added daily.

Where do we go from here??

friech · August 27, 2019, 9:16am

Hi Jim,

Sorry that you’re having that issue, the cause of this issue is your Wordpress version and Theme version is not compatible. I believe this issue started happening after your Wordpress updated to latest version (5.2.2). Themes follow the update of Wordpress to be fully compatible, this should not happen if Wordpress and Theme updated regularly, in the case of sporadically updating the changes in Wordpress and themes become dramatic so it resulted in issues (this can happen on other themes and plugins as well)

I believe the automatic update of X in your site won’t work anymore because its outdated and its not validated, in this case, please do the Manual Updates guide provided here, it should be easy if you do it in cPanel’s File Manager or FTP (it might take time with FTP though.)

You can refer here for what are the latest versions.

Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Hope it helps,
Cheers!

xsugaree · August 27, 2019, 5:53pm

My belief is that even with the manual update, the header will continue to have these issues due to the fact that so much has changed in X and Cornerstone.

My belief is that the header will have to be redesigned to work with your updated software.

Can you please confirm this before I spend any more time working on this?

Prasant · August 27, 2019, 6:24pm

Hello Jim,

Thanks for updating the thread.

If the update process goes fine there should not be any issues with header as problem seems to be coming because of incompatible version of X Theme and Cornerstone.

Please follow the manual update process as mentioned in the theme update tutorial and update Cornerstone and X Theme. Once the update is completed please clear cache and reload the website.

Thanks.

xsugaree · September 2, 2019, 9:12pm

That worked. The only issue is that the social icons that were in the main nav are now showing as a square.

I have read all support posts on this and have tried every variation of this code:

I have looked up the code from the font-awesome website. Nothing is working.

Can you please tell me how to get a FB and TW icon in the menu?

Prasant · September 2, 2019, 10:01pm

Hello Jim,

Thanks for updating the thread.

Please take a look at the solution shared in following thread:

Thanks.

xsugaree · September 3, 2019, 10:30pm

While this is great info, it would be super appreciated if you could just give me the entire code that I need to use instead of me guessing any longer. This is frustrating, to say the least.

This is what I tried. It still doesn’t work.


Thanks!
CS

friech · September 4, 2019, 7:09am

Hi Jim,

You can use the sample codes below as your custom menu item’s Navigation Label (https://prnt.sc/67ufyv).

Facebook


Instagram


Youtube


Twitter


Pinterest


Google+


LinkedIn


Vimeo


Tumblr


SoundCloud


If you need other icons, please go here (http://fontawesome.io/icons/). Select the icon that you need, get the icon’s unicode and class name (https://prnt.sc/iys7ji)

Then supply it to the data-x-icon-b and class attribute respectively.

Keep in mind that we prefix our fontawesome class with x-icon- instead of the fontAwesome’s default fa-

Hope it helps,
Cheers!

xsugaree · September 4, 2019, 4:03pm

Well thank you for the code. That was most helpful. I see a few similar threads on here about the same issue.

I think that the biggest issue is that once you paste the code into the menu, it instantly changes to a sqaure. So you can’t even go back and edit it.

friech · September 4, 2019, 5:45pm

Hi Jim,

Don’t worry about that, that is normal because the WordPress default font cannot read the FontAwesome unicode so it cant render the icons, your icons should show up properly on the frontend though.

Cheers!

system · September 14, 2019, 5:48pm

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