Updated X and switched to pro - doesn´t work!

Support
#1

Hi! I´m working with 4 licences, 3 changed into Pro without problem, but on marion.ritz-valentin.de nothing works anymore. X is still shown as option, but no changes can be made, doesn´t open the editor. Any suggestions?
Thanks!

#2

Hello @AngelikaRodler69,

Thanks for asking. :slight_smile:

I see that the website http://marion.ritz-valentin.de/ is still using X Theme files. As the licence has been updated to Pro theme, you need to upload Pro theme files into the server. For more details I suggest you to take a look at X to Pro conversion guide:

Thanks.

#3

Thanks for your answer!
I did the switch long time ago, I´m sorry, but I dot understand what more should be done…I read the knowledge base, but don´t understand which step is missing…I´m not a professional, but I brave try to find out waht has to happen that I can work with the page again! Thanks!

#4

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

#5

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.