Hi! I´m working with 4 licences, 3 changed into Pro without problem, but on marion.ritz-valentin.de nothing works anymore. X is still shown as option, but no changes can be made, doesn´t open the editor. Any suggestions?
Thanks!
Hello @AngelikaRodler69,
Thanks for asking.
I see that the website http://marion.ritz-valentin.de/ is still using X Theme files. As the licence has been updated to Pro theme, you need to upload Pro theme files into the server. For more details I suggest you to take a look at X to Pro conversion guide:
Thanks.
Thanks for your answer!
I did the switch long time ago, I´m sorry, but I dot understand what more should be done…I read the knowledge base, but don´t understand which step is missing…I´m not a professional, but I brave try to find out waht has to happen that I can work with the page again! Thanks!
Hey There,
Would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
All the best!
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