Updated to current version, MAJOR ISSUES

[mallen0424]

And my Visual Bakery will not allow me to not make my content fullwidth, and I lost all my parallax background images, when I try to replace them they ARE HUGE and really pixelated. Im panicking! I tried to do a restore and made a total disaster. I am stuck with this and I cant get my website looking right. www.cruxcreative.com

[basanta]

Hi @mallen0424,

Thanks for writing in!

I am unable to open the site as it is under a security page.

Look like your X integration for the Visual Bakery builder is off. Can you please enable it.

After that please clear your cache and check again.
If that doesn’t help please check the following troubleshooting.

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
   define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );
   In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
   Set it as Secure Note

• Link to your site
• WordPress Admin username / password
• FTP credentials
  All the best!