Update to pro, disconnected when going to pro theme options

[Lyser]

Hello, i’ve updated x to pro following the steps in you tutorial, and when i try to go to X pro theme options, i got disconnected with this broken screen, do you have a idea why ?

[christian]

Hey @Lyser,

The usual cause of that is out of date WordPress version. Please update WordPress if you have not done so yet. You can compare your WP version with the latest version at https://wordpress.org/download/

Also remember to clear all caches including your browser’s cache and also try testing in other browsers.

If those doesn’t help, please give us WordPress Admin and FTP access in a Secure Note.

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

Thanks.

[Lyser]

Thx Christian_y
Wordpress need effectively an update, i’ll tell if it resolves the problem.

[rad]

Sure, please let us know. Thanks!

[Lyser]

Worpdress has been updated and there is no more problems with X pro theme options.
Thank you.

[matt]

Glad to hear that, @Lyser! Thanks for letting us know, and have a great day.