Update from X 4.0.6 to Pro

Support
#1

Hi there,
I’m a bit confused how to handle my support tickets. I already opend a support ticket for the question how to update the X Version 4.0.6 and thankfull I’ve got an answer. Than I wanted to reply to these answer but I’m obviosly to dumb to do so.
The only way I found was to update my first issue but sorryly I’ve got no anwser yet.
So therefor I’ve to open here a new ticket and be hopefull for an answer.
Regarding your replay from the first ticket I already did my Database and content backup. I also converted my licence to the PRO version.
After I did that I read this… If you aren’t upgrading from X 4.6.4, you should first update to the latest version of X and then proceed to update to Pro.
Means if my version is on X4.0.6 I will need an update to X 4.6.4…Am I right ?
Do you know where I can get the Packet X4.6.4 for this required update before I update to PRO Version ?
Or is there a better option to update to PRO ?

Greetings

Chris

#2

Hey Chris,

Please let me clarify first why you weren’t able to reply to your previous thread. It is because if the original poster didn’t post a reply within 10 days, the thread will close automatically by our forum system. Updating your post won’t put it back to the queue so you need to open a new thread. It would be best though that you post your previous thread here in the new thread in order to receive a faster reply as we do not have to find previous threads in case you have many threads.

Now to the problem, you don’t necessarily need to update to X 4.6.4. It is just recommended to update to the latest version of X which you can find in our Changelog: https://theme.co/changelog

Since you’re using X 4.0.6 which is a very old version, you need to manually update to the latest version. You can find the manual update instruction at https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62

You can install the Pro theme in your site and switch to it but as recommended in our X to Pro Conversion article, you update to the latest version of X first since Pro was not tested with X versions below 4.6.4.

Trying the updates in a staging or development environment was also recommended in our Product Update article.

Hope that helps.

#3

Hi Christian,

many thanks for reply and explanation. I’m a bit busy at these times so I missed to reply in theses 10 days last time.
I looked into the changelog website but I couldn’t find some download for X4.6.4 to aplly my update befor changing to Pro.

Have I missed something ?

Greetings

Chris

#4

Hi Chris,

Sorry for the confusion. You need to update Xtheme to the latest version which is X 6.5.6
You need to do this manually using FTP. As stated by my colleague, you can find the manual update instruction at https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62

Please don’t forget to create full backup of your site before updating.

Thanks

#5

Hi Paul,

thanks for fast reply.
To do update manually via FTP is clear, my question is where to download the latest Version of X. Problem is that I already changed from X to Pro in my Account befor I got aware about that I have to update to the latest X Version and therefor I’m not able to download the latest X Version.

Is there a way ?

#6

Hi Chris,

You can download the latest version of X from your ThemeForest account. The steps are actually included in the link that @Paul provided previously.

Hope this helps.

#7

Hi Jade,

many thanks, helps a lot

Greetings

Chris

#8

You’re always welcome Chris!

Cheers.

#9

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