Unresponsive preview due to Woo Commerce

Support
#1

Hi,
I have followed the steps recommended by you in another answer before contacting you with this problem.
And now I find that when I activate woocommerce, it causes this problem. The site did work before (the recent update) with woocommerce.

The problem, or one similarly unworkable (“What do you want to launch?”)
occurs on every page.

I have followed these steps:

  1. Ensure everything is up to date according to our version compatibility list here4. Please follow the best practices when updating your theme and plugins. Click here2 for more information.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Check the Article Below: https://theme.co/apex/forum/t/troubleshooting-builder-preview-warnings/144047
    If the problem persists after the tests above kindly get back to us with the URL/User/Pass of your WordPress dashboard using the Secure Note1 functionality of the post to follow up the case. Also, tell us if it is only for one page or all pages if it is for one page give us the name of the page.

And I get this screen:

#2

Hi,

The login provided doesn’t seem to work.

Kindly check again and let us know.

Thanks

#3

Hi I have updated the secure note

#4

Hi There,

I’m sorry but your login credentials are still not working (refer to the secure note).

Could you please confirm?

Thanks!

#5

Hi, I don’t understand, as I use this to login all the time.
I have made you an other admin account.
I hope this works

#6

Hi,
any luck logging in now?

#7

This issue is solved, it was due to some woo caching issue, as per

#8

Hey There,

We are just glad that you were able to find resolution from another thread and have figured it out a way to correct the said issue. Thanks for letting us know!

Best Regards.

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.