Unresponsive after loading

Support
#1

This is brand new error for me. Nothing has changed on my end. Any ideas?

Thanks, MB

#2

Hi There @mcblake

Thanks for writing in! Upon testing your site, I did not encounter or experience any errors (see secure note).

Are you referring to the front-end of your site or are you getting this issue when editing/loading the builder?

If it is on front-end, try clearing your browser cache and test. If you’re still having issues, let us know on which browser you’re getting this issue.

If it is on back-end, we need your login credentials in a secure note to check this issue further.

Thanks!

#3

Hi,

Thanks for your speedy reply!

It was while trying to load cornerstone editor.

I have never had an issue with cornerstone loading in the past and my site is exactly the same.

Please advise.

Thanks, MB

#4

Hi MB,

For the meantime, please make sure to check for the following first:

  • We’d recommend that you increase your memory allocated to PHP if you haven’t done so already. To increase it, please edit your wp-config.php file and insert these lines:
    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

  • If the issue is still there, please make sure that you have everything updated to the latest version especially for X and Cornerstone. You can find more info about the support versions of X and its bundled plugins here.

  • If you are still seeing an issue, please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

In case the issue persists, please provide the admin details of your site in a Secure Note.

Thank you.

#5

  • Memory limits increased.

  • Everything at latest version.

  • Tested on staging server and Cornerstone loads without issue with all the same plugins.

Whats next?

#6

RESOLVED

I changed “x” to “pro” in my Cloudflare page rules! So simple.

Based on Michael Bourne’s tutorial:

domain.com/x/
However, if you have changed the path of the builder in the settings (the following image), or yours is different (some have reported seeing “pro” as the default slug, replace “x” in the page rule with the proper slug.

#7

Glad to hear that you have got the solution. :slight_smile:

#8

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.