Unable to use Pro Editor after latest update (PRO 3.0.4)

[JocelynPotter]

Hi!

I updated my site yesterday and now when I try to use the Pro Editor all I get is a spinning wheel. All of my plugins are disabled and I’ve also cleared the cache. Here is my site report

Site

Site URL - https://thepottertwins.com
Home URL - https://thepottertwins.com

WordPress Environment

Version - 5.2.3
Debug is on - No
Language - en_US
Is Multisite - No
Memory Limit - 40M

Web Server Configuration

Software - Apache
PHP Version - 7.1.30
MySQL Version - 5.6.40-84.0-log

PHP Configuration

Post Max Size - 128M
Time Limit - 120s
Max Upload Size - 128M

Active Theme

Name - Pro
Version - 3.0.4
Folder - //home/jocelyn9/public_html/thepottertwins.com/wp-content/themes/pro/

CDN

Click this button to check what CDN this site is using. - Check CDN

Any help would be greatly appreciated!

Thanks!

[ruenel]

Hello Jocelyn,

Thanks for writing in!

I have inspected your homepage and I noticed that there is a JS error. It is because you have inserted this JS code in Pro > Theme Options > Custom JS.

<script type="text/javascript" src="//downloads.mailchimp.com/js/signup-forms/popup/unique-methods/embed.js" data-dojo-config="usePlainJson: true, isDebug: false"></script><script type="text/javascript">window.dojoRequire(["mojo/signup-forms/Loader"], function(L) { L.start({"baseUrl":"mc.us3.list-manage.com","uuid":"c6dcdb18187bc20b984025134","lid":"743b6bb696","uniqueMethods":true}) })</script>

You will have to update it and use this instead:

</script><script type="text/javascript" src="//downloads.mailchimp.com/js/signup-forms/popup/unique-methods/embed.js" data-dojo-config="usePlainJson: true, isDebug: false"></script><script type="text/javascript">window.dojoRequire(["mojo/signup-forms/Loader"], function(L) { L.start({"baseUrl":"mc.us3.list-manage.com","uuid":"c6dcdb18187bc20b984025134","lid":"743b6bb696","uniqueMethods":true}) })</script><script>

If this does not help, please provide us access to your site so that we can check your settings and fixed the issue. Kindly create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.