Unable to use elements in cornerstone

Support
#1

When using Cornerstone whenever I click on Elements I get an error page. I have already deactivated plugins, updated both Cornerstone and the Theme and cleared Cache. Here is the error message on the page.

The page you are looking for is no longer here, or never existed in the first place (bummer). You can try searching for what you are looking for using the form below. If that still doesn’t provide the results you are looking for, you can always start over from the home page.

#2

Hi There,

Thank you for writing in, please do the following:

Hi There,

Thank you for writing in, but sorry your query is kind of vague. So I’m going to provide you a general troubleshooting procedure.

  • Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

  • Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.

  • Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  • Remove custom Javascript and custom templates (if any).

  • Reset your .htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  • Contact your hosting provider to increase your allocated memory limit or do it yourself by adding this code in your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
```

You can add it before the line:

```
/* That’s all, stop editing! Happy blogging. */
```

[Increasing PHP Memory Limit](https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935)


If the issue persists, please provide us the site URL and credentials in a **[Secure Note](https://theme.co/apex/forum/t/how-to-get-support/288)** so we can take a closer look.

Let us know how it goes,
Cheers!
#3

Sent you a Secure Note containing WP sign in info so you can take a closer look at the problem

#4

Hi,

Can you please confirm that you have done all troubleshooting procedures and the issue still persist.

Please provide us your wordpress username as well so we can take a closer look.

Thanks

#5

I have done most of the troubleshooting procedures with the exception of these three that I’m not sure how to do.

  • Remove custom Javascript and custom templates (if any).

  • Reset your .htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  • Contact your hosting provider to increase your allocated memory limit or do it yourself by adding this code in your wp-config.php file.

#6

Hi there,

Please try to reset your Permalinks settings.

Go to Settings > Permalinks then set it to Day and name.

Save the settings twice then go back to Cornerstone then try the elements again.

Hope this helps.

#7

That worked. Thank you for your help!

#8

You’re welcome!
Thanks for letting us know that it has worked for you.

#9

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