Hello,
the website i’m talking about is https://www.officinaberte.it/ which has a regularly registerd X license.
I’ve created another website with “X” and one with “PRO” theme and both update without issue. This one, on the opposite, since it has gone live back in late 2016, I’ve never been able to update it normally via the wordpress dashboard. I’ve always had to download the latest theme update from envato and upload it via ftp.
Now it’s starting to become a problem, since I’m managing a growing number of websites and I can’t waste too much time doing this procedure every time there is a new update.
The error I get when I try the classic update procedure is the following: “An error occurred while updating X: Update package not available.”
Here are the steps I’ve already tried:
- Revoke the licence validation from X > Validation;
- Unlock the license from “my licenses” in my account > licenses;
- Delete the website url from the “production” field on the side of the license field;
- Re-assign the license in the wordpress dashboard in X > Validation;
- Verify that on here everything was ok.
But even this procedure seems to not do the trick.