Unable to transfer licenses across accounts

Hi,

I have two accounts, this one and JBryce - I would like to move Jbryce over to this account.
I understand this is a common request and have tried to follow this but it does not seem to work and looking at others it would appear it requires input from managment.
Please, could you move them across?

Thanks

Hi @Dan_Drummond,

Thanks for reaching out.

I checked and the license you wish to transfer is still locked. Please unlocked your license first, then register that license to your new account and it will be transferred.

Thanks!

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Hi
Thanks for your help.
I have tried that and it is now unlocked.
However, I keep getting the following error: “Purchase code could not be added to user account: License already exists for this Envato Purchase Code”
Thanks

Hi Dan,

I’ve checked and can confirm there’s a bug in our system moving some of the X codes. I’ve manually moved the code over for you.

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