Unable to load Revolution Slider

Support
#1

Hi,

Our Rev slider is bundled with our Theme X, and on our staging site we are unable to open or configure the Revslider, If we go to Wordpress > Slider Revolution > Slider Revolution/Navigation editor/Global Settings it goes to “Page Not Found”. We’ve tried to deactivate > delete > Install via Them X > Activate it numerous time and it will not work.

Will you be able to help us?

#2

Hi,

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  3. Remove custom CSS, Javascript and templates.

  4. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If none of these helps kindly provide us your wordpress admin login in Secure Note

Thanks

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#4

Hey @TrybeAdmin,

Thanks for updating this thread. Regretfully the given credentials is not working for us. It seems that the password is incorrect.

Please double check.

#5

Hi,

I have checked but can’t seem to find what is causing the issue.

Please try to reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If that doesn’t help, please provide us your FTP login in Secure Note

Thanks.