Hi Bill,
Thank you for the information, I checked the website and could recreate the problem but I could not find why this is happening for your website.
I check the browsing Council and the only thing that I see is related to SSL Mixed Content:
Mixed Content: The page at '<URL>' was loaded over HTTPS, but requested an insecure image '<URL>'. This content should also be served over HTTPS.
So I’m not sure if this will fix the issue or not, but I suggest that you install the search and replace plugin and search for any instances of http://
and change it with https://
.
Also to make sure that if this is something related to our theme or not you can change the theme of the website from X to default one and test the case. I checked the case in my installation both on my local machine and live server and I could not recreate such a problem so it seems that this is something isolated for your environment.
Finally, I suggest that you follow the general troubleshooting guides which might review some clues:
- Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
- Remove custom CSS and Javascript from the options and/or Child Theme and test the case.
- If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
- Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
- Reset your htaccess file by renaming it to
.htaccess-bak
. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
Thank you.