Unable to edit translated homepage with cornerstone

Support
#1

Hi, I have to update some information on the homepage but I get this error:

The preview could not load. This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrong.

Origin URL: https://www.idalko.com

Preview URL: https://www.idalko.com/fr/

I already tried the following:

  1. Disable plug-ins
  2. Empty cache
  3. I’ve set up a localhost of the site and when I test it there, it works.

I can edit the English (default) version of the homepage but not the translated version.

Thanks in advance!

#2

Hi Stefaan,

Thanks for writing in! I see that you’re using WPML on your site. Can you please confirm that you have the following versions installed which is compatible with X/Pro.

  1. WPML Multilingual CMS - 4.0.6
  2. WPML String Translation - 2.8.6
  3. WPML Translation Management - 2.6.7

If not, please save a backup and then try exactly that version of wpml.

See this thread as guide: https://theme.co/apex/forum/t/translations-wont-work/48495/22

If you’re still having issues, provide us with your WordPress login credentials in a secure note to check your issue further.

Thanks!

#3

Thank you for replying, the fix didn’t seem to work. Feel free to take a look, I left the login credentials in a secure note.

#4

Hey Stefaan,

Thanks for the details. Please try having the PHP memory limit of your site increased.

To do this, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Here is a details article about the PHP Memory Limit that is in our Knowledge Base:

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

Let us know how it goes.

#5

Hey Stefaan,

If everything else is not working, please provide us access with your site and ftp login as well so that we can investigate further. You can place the credentials in a secure note in your next reply with the following:
– Link to your site
– WordPress Admin username / password

  • FTP Hostname
  • FTP Username
  • FTP Password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Thank you.

#6

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