Unable to edit themes

[rmullins]

Hello,

I’m getting this error while trying to edit theme options?

he preview could not load. This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrong.

Origin URL: http://wellneos.com

Preview URL: http://wellneos.com

[mldarshana]

Hi Ryan,

Thanks for writing in! Upon checking, I see that you’re not fully updated including X theme and Cornerstone plugin. Please check our latest version information guide here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195) and then update your theme and plugins by following our guide (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62).

If you’re still having issues, could you please try following our general troubleshooting points below and see if you can isolate the issue.

1.Try disabling your 3rd party plugins (except Cornerstone plugin) and see if you’re encountering a plugin conflict. If the issue resolved, then you can activate your plugins one by one to see which plugin causing this issue.
2.If you’re using a child theme, you need to disable your child theme temporarily and activate your parent X theme by head over to Appearance -> Themes section. If the problem resolved when testing, then you need to check your child theme customizations to isolate the issue.
3.You can also activate WP_DEBUG mode on WordPress to see if you’re getting any PHP errors. To do that, please follow this guide (https://codex.wordpress.org/WP_DEBUG) and enable WP_DEBUG mode first. Then when you re-visit your site, you should see any error messages that describes the issue.

Please make sure to clear all caches when testing your issue (https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/).

If you’re still having issues, please provide us with your WordPress login credentials in a secure note to check your issue further.

Let us know how it goes.
Thanks!