Unable to customize theme all of the sudden

Now when I click on cornerstone, customize or anything to edit my site I get a strange white page that looks like a jacked up version of the editor I was using before. Just logged out and back in and this started happening! Please help me solve : here’s a crappy picture but this is basically the format I get now instead of being able to view and edit the site https://drive.google.com/file/d/1-5xp02nPsVX95Rran_nh09Kpn2SgIU38/view?usp=drivesdk

Hey Laura,

I tried to check the video link you have share but it requires access.

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue persists, try to have the PHP memory limit of your site increased.

To do this, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Here is a details article about the PHP Memory Limit that is in our Knowledge Base:

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

If you are still having an issue, please provide us with the admin details of your site in a Secure Note so that we can check this further.

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