Uh oh! An unidentifiable error is preventing the live preview from loading

[philwestcott]

I am getting the following error. Disabled plugins. Tried different browsers. Ran Java debug using chrome developer tools.

None are working.

Site seems to function fine to public. But cannot see preview using cornerstone.

[friech]

Hi There,

Please do the for the following:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

Thanks.