Two issues : font awesome + gtag.js

Support
#1

Hello There,

I’m having two small issues with this website : https://casareva.fr

The first issue :
The font awesome icons are not displayed. I tried a lot of answers i found here but none of them worked for me. I updated the theme to PRO 2.2.4 but still, the issue is not resolved. I tried to clear the cache as well, still not working.
Can you please help me with this ?
Thank you.

The second issue is a bit weird :
With the theme.co google analytics plugin, i put a google analytics script to keep track of the users. It works but now i have a small white topbar with a bit a code displayed here :

code

window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag(‘js’, new Date()); gtag(‘config’, ‘UA-122716436-1’);

What can i do to remove this topbar from the user point of view ?

Thank you kindly and have a nice week end

#2

Hi There,

Could you please double check on these files, to make sure they’re existed or correct the permission?

https://casareva.fr/wp-content/themes/pro/framework/fonts/font_awesome/fontawesome-webfont.ttf?v=4.7.0
https://casareva.fr/wp-content/themes/pro/framework/fonts/font_awesome/fontawesome-webfont.woff?v=4.7.0
https://casareva.fr/wp-content/themes/pro/framework/fonts/font_awesome/fontawesome-webfont.woff2?v=4.7.0

From the latest version of Google Analytics plugin, you just need to insert the GA ID:


Hope it helps :slight_smile:

#3

Hello there, thank you for the answer.

The second issue is fixed, thank you.

For the first one, i don’t understand what do i need to do ?

thank you

#4

Hello There,

Glad the first issue is now fixed.

Regarding the fontawesome issue, can you iterate the things you have tried? This issue can related to cache. There are changes on font files names and its structure. It is important to clear cache so proper files are correctly called. Try again after clearing cache.

#5

Hello Lely,

So i cleared the cache once again, same issue.

#6

Hi there,

It looks like the FontAwesome files are not accessible on your site that is why the icons are not showing up.

Kindly check the file permissions of the following:

https://casareva.fr/wp-content/themes/pro/framework/fonts/font_awesome/fontawesome-webfont.woff2 
https://casareva.fr/wp-content/themes/pro/framework/fonts/font_awesome/fontawesome-webfont.woff

Please check if the right permissions are set to the file and the directory.

You can find more information here about Wordpress File Permissions:

https://codex.wordpress.org/Changing_File_Permissions

Hope this helps.

#7

Hello Jade,

Oh, i went through my FTP and it seems like those two files doesn’t exist. Where can i get them again to put them back ? I don’t understand why they disappeared as i did nothing with my ftp here.

#8

Hey Matthieu,

Sorry for the confusion. Those files are not available in the latest version anymore. It is because Font Awesome has been update to version 5. For more details, please see our latest release notes particularly the Why are some of my icons are appearing as an empty square? section.

Did you also clear the Style Cache in Pro > Settings?

If that does not help, please provide us with WordPress Admin and FTP credentials in a Secure Note

Thanks.

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.