Trouble with switch to pro. "A conflict on the front end of your site has prevented the preview from loading."

Support
#1

I am getting this message “A conflict on the front end of your site has prevented the preview from loading.” when I am trying to edit a page. I just transfer my site from X to Pro. I can provide my login info if need thank you.

#2

Hey there,

Please check for the following first:

  1. Ensure everything is up to date. See https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195 for the latest versions.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

Thanks.

#3

Checked everything on the list still no luck. My site is not up either. Just a blank white page, no error messages or wordpress tool bar or anything. Any ideas?

#4

Hey,

Can you enable the WP_DEBUG to check any warning or fatal errors in the white page? You can check this page to learn how to enable it: https://codex.wordpress.org/WP_DEBUG

#5

ok, define( ‘WP_DEBUG’, true ); now. What do I do now?

#6

If you don’t see any fatal PHP errors show up, please add login credentials in a secure note and we can take a closer look.

#7

No php errors, I also upped the max php memory limit but that didn’t seem to work. Here is the login info

#8

You have an issue with your SSL setup.

Please fix it first then give us FTP access if you still can’t use Cornerstone.

Thanks.

#9

I think it’s fixed but not 100% sure. just login from jtbdesignco.com/wp-admin

#10

Hi there,

The main reason is that your site is completely blank, and the preview is always derived from the front.

I switched to twenty-fifteen theme and deactivated all plugins, your site’s front is still blank. There are no error logs dated today so I can’t really tell why it’s blank but it could be to your Wordpress installation which may be corrupted. Please try re-installing your Wordpress.

Thanks.

#11

I got it to work! Found the corrupted files and got rid of them. Thanks

#12

Glad that you managed to fix the problem :slight_smile: