I'm not sure why my thread had been deleted as every issue was relevant to the other.
I can confirm that I have updated to the latest version (unavailable on auto update incase you didn't know) and that this thread is ready to be escalated now if you please as this is costing me a huge amount of time and is somewhat embarrassing.
My FTP credentials are on the other thread if you care to reinstate it?
christian_y christian_y Staff
Sorry for the confusion. And, I'm sorry I forgot that you're already using PHP 5.6. I saw some 7.1 number when I checked your configuration and thought you're using PHP 7.1. Pro will still work with 7.1 though but it depends on the configuration which I personally have not mastered yet.
Also, this is what I mean that the longer the threads get, the more it gets confusing for us support staff so if you could open a separate thread only for the Pro issue, that would be great. You can post a link to this thread for reference that we've tried everything.
Here's the last thing you can try and we'll escalate this issue. Update to the latest version of Pro. There's a performance fix added to the latest version along with a lot of fixes. Hopefully, this would resolve the issue.