If I start deleting stuff (which I do not have a clue about) then the other two site may not work
We deleted the theme and uploaded again.
Same issue
It leads me to this URL and gives the message below. http://www.coachingstudiesacademy.com/x/#/options
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, cgiadmin@yourhostingaccount.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Hi Patrick,
Your error Destination folder already exists means theme was partially installed due to some server configuration limitations. Most probably your server’s maximum upload file size is limited. You can refer to this detailed guide here on how to resolve it (https://www.wpbeginner.com/wp-tutorials/how-to-fix-destination-folder-already-exists-error-in-wordpress/). If you contact your hosting provider, they should be able to help you as well.
Alternatively, you can install your X theme manually by following our guide here also (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62).
Thanks!
It happens when I click “Customize X in theme options” tab inside the WP dashboard
It also happens when I click Cornerstone or Theme options inside WP under X on the right side menu
Can I send you images? I do not see that function here
I’m also not being redirected to an “addons” page like your documentation suggests
This should not be that difficult. Should it? From your own documentation "1. The Simple, No Brainer, Piece of Cake Way: "
Please outline exaceltty what to do. I am not a technical and purchased these themes becasue they are supposed to be easy
We deleted the x theme and istalled again. It is still not working , so the folder did not already exist becaseu we just added it
Hi Patrick.
Please note that this is not a theme issue but rather it is with the setup of your hosting as installing a theme should be straightforward when you do it from the Wordpress admin.
But since you are getting the Destination folder already exists you might have tried to install X but the installation didn’t go through successfully. Possibly because of the file permissions on your server.
You have two options, either you could get in touch with your hosting provider and have them check your site’s permission. You can find more details about it here:
https://codex.wordpress.org/Changing_File_Permissions
Also, ask them to check the directory wp-content/themes and have them clear it out so you can have a fresh install of the theme.
If you are still not able to get it working, kindly provide us with the link to the site in question with the Wordpress admin and FTP details. You can get your FTP details from your hosting provider. Please post the details in a Secure Note.
Thank you.
My options on this page do not include the secure key icon. Where would I find it to send you the details?
Hi there,
It looks like you have the Advanced Mode disabled that is why you are not getting all the options.
Please click on the cog icon in Cornerstone on the left area then go to Preferences and enable the Advanced Mode option.
Hope this helps.
Did you guys really change the Customizer over the past year? It is a real mess trying to navigate it. For example I am in there now and there is no way to center a button, or add an image to a specific part of the page, and move it easily like it was before. I do not think I have all the features still even after enabling what you mentioned. Please do check because this is real difficult to work with and in the past it was super easy.
Hello There,
We have moved out from the customizer. We are not moving all the option settings in X > Theme Options.
Please review the changelog and release notes to know what has been added, changed or moved in the features and theme options. You can check it out here: https://theme.co/changelog/, https://theme.co/apex/forum/t/release-notes-pro-2-2-x-6-2-cornerstone-3-2/38234
You might as well need to check this: https://theme.co/apex/forum/t/permissions/32879
Hope this helps.
I am not sure what this means? Please be more specific to my question. So you don’t use customizer anymore? Did you look at my install and see if it is correct? Your answer was not at all helpful as it did not even remotely answer the question asked.
Thank you in advance fro some clarity
Hi @patrickskrow,
What we’re trying to say is that the theme is now using its own Theme Options instead of the customizer, but some options are still in customizer like site icon, identity, and so on. But, are we discussing the same customizer? Because you said there is no way to center a button, add an image to a specific part of the page, it’s never part of the customizer but the builder. Would you mind clarifying the issues you’re getting? Or a video recording.
Thanks!
I m referring to your cornerstone. It operates nothing like it does on my other sites. Please check that it is installed fully. I gave the login info in secure message a few days ago. Please do check because this is taking so much back and forth. The way your theme works now is not good at all. Very difficult to use.
Hi @patrickskrow,
Thanks for the clarification, customizer, and cornerstone and we are unable to confirm the issue due to the confusion 
There is nothing change in button or image alignment even on the older version. It’s still the same as adding a button or image in the column by dragging and dropping it, then align it through section or column’s alignment option, that’s by inspecting the column and click the alignment options.
I created a sample draft page in your suite, with sample button and image with alignment.
But yes, what’s changed is the addition of Advanced mode feature to hide other options to make the UI simpler.
Thanks!
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Hello Patrick,
We have moved the Theme’s customizer from Appearance > Customer to X > Theme Options which is dedicated to the theme settings away from the WordPress customizer options and additional settings.
The loading error of the Theme Options is not related to the changes of theme. It is because of the following:
1.) Your PHP needs an update.
Please make sure that you have meet the requirements to run the latest WordPress core. You need at least PHP 7.2 to run WP 5.x.x. For more details, please check this out:
2.) Your outdated WordPress core is not compatible with the currently installed theme version.
Our latest versions are:
- X theme 7.1.2
- Cornerstone 4.1.2
- WordPress 5.3.2
3.) Your PHP Memory limit needs to be increased. We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
You can add it before the line
/*That's all, stop editing! Happy Blogging. */
We would loved to know if this has work for you. Thank you.