Theme Options

I have several installs of X Theme, running the latest child theme versions on 2 different sites, as a comparison. One has a great click through from Theme Options. The second goes into a loop, kicking me out the wp-admin login every time I click on Theme Options. So I know what it is supposed to look like, it just won’t go. In Theme options there’s a header, without it there’s a widget in Header 1. everything else seems to be the same. Please help me. bridesandgroomsexpo.com

Hello @bridesandgrooms,

Thanks for asking. :slight_smile:

I see that on https://www.bridesandgroomsexpo.com/ you are running latest version of X Theme and Cornerstone. However, as the theme options panel is not working properly, please try out following solutions and let us know the results:

  1. Ensure bundled plugin is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

OK, turned off ALL plugins and it still didn’t work, but #5 did. I renamed the .htaccess file, and now the Theme Options work. However, now I lost my Secure ststus. I put some redirect code in the first lines of .htaccess to force the use of SSL, as per instructions from whynopadlock.com, on instructions from my web host. So now, even though the code is there in the renamed file, it’s apparently not working. I don’t want to choose between Security and functionality of Theme Options. That conflict does not happen, for instance, in my other X-Child web site, charmcitycountdown.com. Any suggestions? Can I just duplicate the .htaccess-bak file and rename it .htaccess? Can two of those co-exist side by side in the server?

Hi,

The codes in .htaccess-bak file won’t work on your site, only those in .htaccess are being loaded, I suggest editing .htaccess-bak file and copying the first lines (that you want) and paste them in .htaccess file, in case this didn’t work, then please provide us with FTP login details in a “Secure Note” so we can investigate this issue.

Thanks.

Thanks. I called the host, they helped me by installing yet another plugin called Really Simple SSL, which did fix the problem.

Glad to hear that. :slight_smile:

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