Theme options not working. It takes me back to our home page and not the options area

[Justcutz]

Theme options not working. It takes me back to our home page and not the options area. Need your help with this.

Also, I am hoping we can modify BBpress topic page in the theme options area because our BBPress topic page has made our footer a sidebar. Is there a way to change this within the theme?

[nabeel]

Hi there,

Thank you for reaching out to us. Please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Regarding BBpress issue, this happens due to an unclosed HTML tag in the content, please check your content and look out for any unclosed tag and fix it to fix the footer problem.

Thanks.

[Justcutz]

Nabeel and X staff thanks, but that does not really help us much… Disappointing service!

[thai]

Hi There,

Would you mind providing us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:

• Link to your site
• WordPress Admin username / password

Thanks.