Theme breaks on update

Support
#1

theme pro update breaks my site. It says it is down for maintenance.

#2

Hello @Margamo,

Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password

  • FTP Hostname
  • FTP Username
  • FTP Password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Thank you.

#3

I attached a secure note.

#4

Hello @Margamo,

Please also include your WP credentials so that we can check the theme and your plugins. At the moment, the default WP TwentySeventeen is active.

Thank you in advance.

#5

Sent by secure note

#6

Hello @Margamo,

The given ftp details were correct. Regretfully it does not point us to the correct ftp folder.
It is just displaying an empty directory.

On the other hand, the given WP credentials is also incorrect. The password is invalid.

Please double check it. Thanks.

#7

FTP INFORMATION:

edited

#8

I think I fixed it myself I deleted the theme on the site and uploaded a new one.

#9

Glad you’ve sorted it out :slight_smile:

#10

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