The preview could not load - only on HOME PAGE

Support
#1

This problem ONLY is for my HOME PAGE on all my sites using X Theme and Cornerstone. I have all plugins, themes and Wordpress updated. All the other pages in the site work fine and can be previewed and updated in Cornerstone - except the HOME pages.

Help?

#2

Hi Matt,

Thank you for writing in, please do the following:

  • Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.

  • Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  • Increase your allocated PHP memory limit by adding this code in your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line:

/* That’s all, stop editing! Happy blogging. */

Increasing PHP Memory Limit

  • If none of that works, try to DISABLE the ModSecurity (contact your hosting support to assist you on this) and see if that makes the Cornerstone work on homepage.

Let us know how it goes,
Cheers!

#3

I have the same issue and it seems to be mod security related. Do you have guidance on the whitest options to resolve the issue ? Disabling ModSecurity is not a long term solution. Appreciate the assistance. regards

#4

Hi @KB-WFW,

I recommend contacting your hosting provider to properly unblock it instead of deactivating it. We’re not sure how it’s blocked by it, but maybe they could help you get the information and unblock it.

They can test the builder and watch the network logs (https://developers.google.com/web/tools/chrome-devtools/network-performance/) to see what’s being blocked and they could check their server side logs. That’s just my opinion as it could be different from hosting to hosting.

Thanks!

#5

Thanks. Was hoping there was rule or info to give them to go on… but have contacted them regardless. thanks

#6

You’re welcome, let us know how it goes,

Cheers!

#7

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